Most of us know that the customer support provided by @Dave Schwartz is unparalleled in this crazy industry, and even in more “normal” industries. But the support that Dave has provided me in these past 36 hours is simply incredible and I have to take a minute to say thanks and acknowledge how lucky we, and any future users all are.
My aging Windows 10 laptop that houses my deTerminator suddenly (but not to my surprise) lost connection to its hard drive on Sunday as I was about to begin playing for the day.
Repairable? Maybe, but probably not worth it. New machine? Sure, but as chip and memory prices have exploded this year, new devices have become a mortgage payment, an expense that I was not prepared to tackle this month. Was resigned to being on the sidelines for a week or two while I figured out what to do next.
As I’m not very tech savvy, I texted an SOS to Dave seeking advice, and within minutes we were in a Zoom discussing options to keep me in the game.
He offered to send me a fresh deT install, including this year's files, that I could place on my desktop PC, and it arrived soon thereafter. He walked me thru the install and just when we thought we were done we saw that there was an important part of the program that was not firing.
Dave sent me another version and a series of troubleshooting steps but by the end of Sunday night I was still in no man’s land.
Dave promised to “sleep on it”, and sure enough first thing Monday morning I get a text advising me to look in my Dropbox for another fresh install.
Got home tonight and voila, I’m back in business. Turns out there was an incomplete download somewhere along the way that Dave remedied. Now I just need to get my Objects lined up and I’ll be back in business.
Disaster averted. As someone with aspirations to play at a semi or even fully professional level, I could not ask for more in the way of support. Much appreciated Dave!
About a month ago, I was diagnosed with a form of anemia.
At first, it looked like it might be connected to a potentially serious kidney problem.
And I felt TERRIBLE. I was weak, and struggling to stay alert.
I was sleeping about 14 hours a day and, when I was awake, I could only go about three hours before I needed another nap.
Now, most of us here are of an age where things like this are going to happen.
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My point is not, “Poor Dave.”
My point is what happened next.
I ATTACKED IT.
I worked the problem with my doctors and used ChatGPT heavily to help me understand the possibilities, the blood work, the medications, and the questions I needed to be asking.
Within THREE DAYS, I had narrowed the problem down to a medication as the likely culprit.
I made the changes.
Within FIVE DAYS, I was about 95% back.
And on DAY SEVEN, new blood work was already showing improvement.
And... I am down to about 9 hours of sleep a day, with only one nap.
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That experience reinforced something I believe very strongly:
When we develop medical problems, we have to ATTACK them and take no prisoners.
That does NOT mean ignoring doctors or playing doctor ourselves.
(Although, I have, at times offered solutions that the med folks disagreed with, my ideas solve the problem more than half the time.)
It means becoming an active member of our own medical team.
Some of them really want to be.
And that brings me to another important point:
__________________ Make sure your medical people are really ON YOUR TEAM.
To me, that means they do not merely tell me what to do.
They work WITH me to solve the problem.
I do not normally get 7- or 10-minute appointments. Mine often run much longer because I come prepared, I ask questions, share what I have learned and *MOST IMPORTANT* I take MASSIVE ACTION. I follow through, and my medical people know that I am serious about fixing the problem.
They appreciate that.
It gives them GRATIFICATION.
And one more thing...
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One thing I learned from this episode is that the final answer is often CROSS-SPECIALTY. The kidney numbers mattered. The blood work mattered. The medications mattered. The fatigue mattered. No single specialty necessarily owns the whole picture. Sometimes the real answer only appears when you connect the dots across several areas instead of looking at each one in isolation.
This particular SOLUTION was a combination of... *** My primary (a wonderful PA)
We actually had THREE appointments in 26 days; one was almost 2 hrs!
___ *** My Gastro - Ultimately, it was a med I was taking for a gastro issue.
___ *** My Endocrinologist (who as become a true friend).
I texted her for bloodwork and a quick appointment and got both the same day.
(Yes, that actually happens when they're on your team.)
___ *** ChatGPT has become an enormously valuable part of that process for me.
Not as a replacement for a doctor.
But, as a source of the information, explanations, possibilities, and questions that there simply is not enough time to cover in a typical medical appointment.
___
At our age, medical problems are going to happen.
My takeaway from this one is simple:
Do not just HAVE a medical problem.
WORK THE PROBLEM.
Dear Mr. Schwartz,
The more I dig into this program, and the more I begin to understand the sophistication of what it's doing, the more I understand that this is a REVOLUTION to the retail handicapping world. The question becomes, "How do I throw a saddle over this bronc and try to tame it?! This is going to be a wild ride.
Sincerely,
Anonymous kid in a candy store.